Refund policy

Returns and refunds

At Evenings, we care about the quality of every product and every part of your experience with us. If your order isn’t quite right, you can request a return and refund for any reason.

You have 30 calendar days to submit your request. This period begins the day after the final item in your order is delivered.

We’ll keep the process clear and do our best to make things right.

Eligibility

For returns made under our 30-day return policy, products should be:

  • Unworn and unused

  • Complete and in their original condition

  • Returned with any original tags

  • Returned in their original packaging

Products showing signs of wear, use, washing, damage, or missing parts may not qualify for a full refund.

You’ll need your order number or another form of proof of purchase.

Requesting a return

You can request a return from your Evenings account:

  1. Sign in to your account.

  2. Open Orders.

  3. Select the order containing the product you would like to return.

  4. Submit your return and refund request.

You can request a return for any reason. Once we review your request, you’ll receive an email confirming whether it has been approved, along with the return address and shipping instructions.

Please do not send products back before your request has been approved. Products sent without approval or to another address may not be accepted.

If you have trouble accessing your account, contact us at contact@evenings.care.

Return shipping

Customers are responsible for the return shipping cost for approved change-of-mind returns.

Please use a tracked shipping service and keep your proof of postage until your refund has been completed. Evenings cannot take responsibility for return packages that are lost or damaged while being sent back.

If the product arrived faulty, damaged, or different from what you ordered, Evenings will cover the reasonable return shipping cost.

Inspection and approval

We inspect every returned product after it arrives.

We’ll email you once the inspection is complete and confirm if your refund has been approved.

A return may be declined or its refund reduced if the product:

  • Shows signs of wear, use, or washing

  • Has been damaged after delivery

  • Is incomplete

  • Is missing its tags or original packaging

  • Was sent outside the return period

  • Was sent without prior approval

This does not limit your rights if the product was faulty, damaged, or different from its description when delivered.

Damaged, faulty, or incorrect products

Please check your order when it arrives.

If a product is damaged, faulty, or different from what you ordered, submit a request from Account -> Orders as soon as possible.

Include clear photos of the product and packaging where requested. We’ll review the issue and arrange an appropriate solution.

Your legal rights for faulty or incorrectly described products are not limited by this policy.

Sets and bundles

Products purchased as part of a set or bundle should be returned together, including all products, accessories, and packaging.

If we agree to accept only part of a set, the refund may be recalculated based on the regular price of the products you keep.

Products that cannot be returned

Some products may not qualify for a return, including:

  • Products made or personalised specifically for you

  • Qualifying hygiene-sealed products after the seal has been opened

  • Gift cards, except where a refund is required by law

Please contact us if you are unsure about a particular product.

Sale products

Products bought during a sale or with a promotional discount follow the same return conditions unless they were clearly marked as final sale before purchase and applicable law permits the restriction.

Sale pricing does not affect your rights if a product is faulty, damaged, or different from its description.

Exchanges

We do not offer direct product-for-product exchanges.

To choose another product or color, return the original product and place a new order once your return request has been accepted.

You can also place the new order before the return is completed if you do not want to risk the product selling out.

Refunds

Once your return has arrived and been inspected, we’ll email you with the outcome.

Approved refunds will be sent to your original payment method. We aim to process them within 10 business days of approving the returned product.

Your bank or payment provider may need additional time to show the refund in your account.

If more than 15 business days have passed since we confirmed your refund, contact us at contact@evenings.care.

Your statutory rights

Our 30-calendar-day return policy gives you additional time and does not replace or limit your rights under consumer law.

EU customers have the right to withdraw from an eligible online purchase within the statutory withdrawal period without giving a reason.

You can exercise this right through Account -> Orders. You may also contact us at contact@evenings.care with a clear statement that you wish to withdraw from your purchase.

Return shipping remains the customer’s responsibility unless the product is faulty, damaged, incorrect, or we are otherwise required to cover it by law.

Need help?

For questions about a return, contact us at contact@evenings.care.